01274 493 153
24/7 Hotline: 07976 160 978



  • ​We will put your interest first and give you clear advice provided by highly trained professionals who are committed to delivery the best outcome possible.


  • We will provide you with an estimate of the costs or advise if you are eligible for legal aid.


  • We will be polite and considerate in our dealings with you and treat you fairly, and we would ask the same of you.


  • E-mails, letters and telephone calls will be given a prompt and courteous acknowledgement.


  • You will be able to communicate with our offices a minimum of between 9 a.m. and 4.30 p.m. and at other times by prior appointment.


  • We always welcome feedback, good or bad, to help us improve our service to you. Feedback can be given by email, phone, letter or via the website.


  • We will strive to continually improve our standards. We have quality assurance procedures and systems in place which are regularly reviewed.


  • We will represent you in accordance with all professional codes of conduct and act with honesty and integrity.


  • Where we ask you to provide information and documents we will ask you to supply these to us promptly to help us give you the best service we can.


  • The lawyer acting for you will be your dedicated file manager and will oversee work that is done for you. If he/she is not available to answer your call you can leave a message on voice mail or speak with one of the team in the department.
  • We will not act for anyone else, if doing so would cause a conflict of interest.